Compensating Bilingual Government Workers Gaining Popularity - News: "As the only Spanish-speaking staffer in his division, Dallas city employee Norman Herrera takes at least one call a day from a resident en español.
The questions range from where to pay a parking ticket to how to get trash pick up on a day other than Thursday.
'We get those calls in English all the time. When you get those in Spanish, you want to answer them,' said Herrera, a special assistant to the Dallas mayor. 'If we can't communicate with them ... I don't think we're doing our job.'"
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